Privacy
Policy

01. Introduction

Lumetrix Creative ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access our website, submit a project inquiry, communicate with us, or purchase our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, you should discontinue use of our website and services.

02. Information We Collect

Information You Provide Directly

• Full name, company name, email address, phone number, and mailing information
• Project details, business background, visual preferences, and other information submitted through inquiry or briefing forms
• Billing details, invoicing information, and transaction-related records
• Files, logos, images, documents, and other materials you provide for project purposes
• Any communications you send to us by email or through our website forms

Information Collected Automatically

• IP address, browser type, device type, operating system, and language settings
• Pages visited, referral sources, visit duration, and website interaction data
• Technical logs used for website security, performance monitoring, and troubleshooting

03. How We Use Information

We use collected information only for legitimate business and operational purposes related to our design studio services.

• To respond to inquiries and provide project proposals
• To deliver agreed design and advisory services
• To communicate regarding timelines, revisions, approvals, and project status
• To issue invoices, confirm payments, and maintain financial records
• To improve website performance, user experience, and service operations
• To detect misuse, fraud, unauthorized activity, or technical issues
• To comply with legal, regulatory, accounting, or tax obligations

04. Legal Bases for Processing

Where applicable under privacy law, we process personal information on one or more of the following legal bases:

• Performance of a contract or pre-contractual steps requested by you
• Your consent, where consent is required for a specific activity
• Our legitimate interests in operating, securing, and improving our business
• Compliance with legal obligations

05. Cookies & Website Analytics

Our website may use cookies, log files, and similar technologies to support core functionality, improve site performance, and understand visitor behavior. These technologies may remember certain settings, measure visits, and help diagnose technical issues.

You may adjust browser settings to refuse or remove cookies. Please note that disabling certain cookies may affect website functionality or performance.

06. Sharing of Information

We do not disclose personal information except as reasonably necessary to operate our business and fulfill services.

• Payment processors and invoicing providers for billing-related activities
• Email, hosting, storage, and website infrastructure providers
• Professional advisors such as accountants, legal counsel, or compliance consultants when required
• Authorities, courts, or regulators when disclosure is required by law or legal process

Any third-party service providers used by Lumetrix Creative are expected to handle information only to the extent necessary for the services they provide to us.

07. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including project administration, dispute resolution, internal recordkeeping, and compliance with legal or accounting obligations.

• Project and communication records may be retained for operational reference and client support
• Billing and payment records may be retained for tax, accounting, and audit obligations
• Backup copies may persist for limited periods in secure storage systems

08. Data Security

Lumetrix Creative uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction. However, no method of transmission over the internet and no method of storage is completely secure, and we cannot guarantee absolute security.

Clients are encouraged not to send highly sensitive information through unsecured channels unless specifically requested and appropriately protected.

09. Your Rights & Choices

Depending on your jurisdiction, you may have privacy rights relating to your personal information.

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion, subject to lawful exceptions and retention requirements
• The right to object to certain processing or request restriction of processing
• The right to withdraw consent where processing is based on consent

To exercise any applicable rights, please contact us using the contact details below. We may need to verify your identity before acting on a request.

10. Third-Party Links & Services

Our website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the applicable privacy policies of any external services they choose to access.

11. Children's Privacy

Our website and services are intended for business and professional use and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been submitted without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, or privacy practices. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.